A dedicated repair coordinator
One person who knows your properties, your preferred pros and how you like things done.
Repair coordination
Take the follow-up
off your plate.
A dedicated coordinator handles tenant communications and the day-to-day details of rental repairs, from the first message to the final invoice. You stay in control of what gets approved.
$65 per unit / month · includes all Blueporch software
Repair request
Leak under the kitchen sink
Telegraph Fourplex · Unit 2
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Tenant reported it with photos
8:02 am
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Coordinator replied and shut-off checked
8:09 am
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Plumber accepted the job
9:15 am
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Visit confirmed with the tenant
Today · 1–3 pm
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Estimate approved within your limit
Auto-approved
RC
Your repair coordinator
“The plumber is booked for this afternoon. I’ll send photos when it’s done.”
How it works
From “something’s broken” to “all fixed,” without the phone tag.
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Step 1
A tenant reports a repair
Requests come in from the tenant portal, a QR code at the property, or a call to your coordinator. Photos and details are captured up front.
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Step 2
We handle the follow-up
Your coordinator talks with the tenant, troubleshoots what can be fixed without a visit, and gets a service pro scheduled.
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Step 3
You approve and stay informed
Estimates come to you for approval within the rules you set. You see every update, photo and invoice as it happens.
What’s included
Real people, with the right tools behind them.
24/7 emergency coverage
Burst pipes and no-heat calls go straight to the on-call team, day or night.
AI tenant support
Tenants get quick answers and safe first steps for common problems, any time.
Service pros scheduled for you
We assign your pros or trusted local ones, confirm the visit and track their acceptance and progress.
Your approval rules
Set a spending limit and your notes, like “two quotes over $1,000.” Anything above it waits for your OK.
Estimates, invoices and payments
Every estimate, invoice and payment is kept with the repair, ready for your books and taxes.
Questions
Good to know
Who talks to my tenants?
Your repair coordinator, with help from the AI Assistant for quick answers. Tenants message from their Blueporch account, and you can read every conversation.
Can I use my own service pros?
Yes. Invite your pros to Blueporch and your coordinator will use them first. When you don’t have someone for a job, we can find a local pro.
How do approvals work?
You set a spending limit and any notes during setup. Repairs within the limit go ahead; anything above it waits for your approval in Blueporch.
What happens with emergencies?
Emergency requests skip the queue and alert the on-call team right away, by text where set up, so someone responds quickly at any hour.
Can I still see everything?
Yes. Every request, message, photo, estimate and invoice appears in your dashboard as it happens, with a complete history for each repair.
Hand off the next repair.
Choose the Repair Coordination plan, finish a short setup with your approval rules and pros, and we’ll take it from there.